![]() ![]() They will be happy to assist you immediately. (4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you. (3) Once completed click the 'Show Options' icon on the bottom right. (2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information. Next, enter your HP model number on the right. (1) Once the support page opens please select the country in which you're located. HP Technical Support can be reached by clicking on the following link: Repeat the steps that you performed earlier in this document to clean the contacts of the cartridges identified on the control panel. ![]() Solution seven: Clean the cartridge contacts againĬleaning the cartridge contacts again can help resolve the issue. Repeat the steps that you performed earlier in this document to remove and reinsert the cartridges identified on the control panel. Solution six: Remove and reinsert the cartridges again If the issue persists, continue to the next solution. If these steps resolved the issue, you do not need to continue troubleshooting. If the product does not turn on by itself, press the Power button ( ) to turn it on. Reconnect the power cord to the rear of the product. Plug the power cord back into the wall outlet. Unplug the power cord from the wall outlet. With the product turned on, disconnect the power cord from the rear of the product. Press the Power button ( ) to turn on the product. While you respond to that, I must let you know that if you've done all of the below: (from the previous link) No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:ĭid you reset the printer, clean the cartridges and replaced them, as well? Business PCs, Workstations and Point of Sale SystemsĪs I Understand the Black ink won't print.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions. ![]() I then change the color to blue, and it appears. ![]() I have typed black text into a document, printed it out, and it is blank. Yes, it will print blue text (which if I am trying to print a form off of the Internet doesn't work). The printer just will not print any BLACK TEXT. I have even printed out a picture of my black dog, my grey koi, a black and white koi, green plants, and all look perfect. However, I have printed color photos out that look perfect to me. I have tried cleaning the print heads several times, and when I print out the confirmation page, the black box part does NOT print. I posted awhile ago, thinking it was just the black ink cartridge, as when I try to print any document off Word, Pages, the Internet (doesn't matter what browser, or operating system (i also have a Dell laptop, in addition to an iPad). I do not know what is going on with my HP 6520. Business PCs, Workstations and Point of Sale Systems. ![]()
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